Privacy Policy
Ace Travel Solutions is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and team.
1. Information We Collect
When you use our services or visit our website, we may collect the following types of information:
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Personal Information: Name, email address, phone number, address, passport details, and any other information provided when booking a trip or inquiring about our services.
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Payment Information: Credit card or bank details required for payment processing.
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Travel Preferences: Details regarding your preferences such as destination, accommodation type, and special requirements (e.g., dietary restrictions, accessibility needs).
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Usage Information: Information related to how you interact with our website, including your IP address, browser type, and browsing history through cookies and similar technologies.
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Communications: Any communication you send to us, such as through email, phone calls, or social media interactions.
2. How We Use Your Information
We may use the information collected for the following purposes:
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Booking and Travel Arrangements: To manage your bookings, process payments, and ensure that your travel experience meets your expectations.
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Customer Support: To provide assistance, respond to your inquiries, and offer personalized support.
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Marketing and Promotions: To send you information about new travel opportunities, offers, and promotions (you can opt out at any time).
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Improving Services: To analyze and improve our website, services, and overall user experience.
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Legal Compliance: To comply with legal obligations, such as reporting to authorities when required or handling disputes.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
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Service Providers: With trusted partners such as airlines, hotels, tour operators, and payment processors necessary to fulfill your travel arrangements.
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Legal Requirements: When required by law or in response to valid requests by public authorities.
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Business Transfers: In the event of a merger, sale, or transfer of some or all of our assets, your data may be transferred to the acquiring organization.
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With Your Consent: For any other purposes, we will share your information only with your explicit consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, so we encourage you to exercise caution when sharing sensitive information.
5. Your Rights
You have the right to:
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Access and receive a copy of your personal information.
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Request correction or updates to your information.
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Request the deletion of your data, subject to certain exceptions.
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Withdraw consent for marketing communications at any time.
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To exercise these rights, please contact us at info@acetravelsrilanka.com
6. Cookies
Our website uses cookies to improve your browsing experience and understand how you use our services. You may choose to disable cookies through your browser settings, but doing so may affect the functionality of the website.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Ace Travel Solutions. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Ace Travel Solutions (Private) Limited
No. 220/3/1, Negombo Road, Wattala 11300, Sri Lanka
Email: info@acetravelsrilanka.com
Phone: +94 777 060 444 | +94 112 980 996